SHIPPING & RETURNS
Please allow up to 3 business days for order processing and fulfillment. When choosing your shipping method, please note that the days listed are the days in transit, and do not include the three days we need for order processing and fulfillment.
If you are not 100% satisfied with your purchase, we want to make it right with you. Please contact email@example.com with any questions, concerns, or complaints (or a 'good job!' sometimes is nice, too!) about your order. Within 15 days from the day you made your original purchase, you can return or exchange your items. Shipping charges are non-refundable. Return shipment must be postmarked within 15 days of the day you purchased the item.
If the item is defective, damaged, or the order was fulfilled incorrectly, Terrapin will provide a prepaid return label to return the merchandise to us at no charge to you and will ship the correct/unbroken item to you at no additional charge. If you are requesting a full refund for any other reason than stated above, customer can pay to return the package to Terrapin OR use a prepaid label provided by Terrapin and $10 will be deducted from the value of your refund.
Once the item has been received and inspected, the replacement item or refund will be issued as discussed between Terrapin and the customer. No additional shipping charges will be due to ship exchanged item(s).
Any product you return must be in the same condition you received it and in the original packaging (unless you find it to be defective). Misuse or abuse of the product does not constitute it being 'defective'.
Terrapin Beer Co. is not responsible for shipping carrier delays. If a package is lost in the mail, we will assist you in making a claim with the carrier and replacing the items as soon as possible. Terrapin Beer Co. is not responsible for stolen packages.